MD Couriers a disaster

THE EDITOR, Sir:
I am again faced with the incompetence and disrespect from a local business operator, and while I am not totally surprised by their behaviour, it still ticks me off that people cannot get the simplest of business practices correct even after multiple screw-ups.
I am just leaving the offices of MD Couriers, a company that provides mail box services in the United States mostly for packages purchased online, etc. Since the start of December, this company has been having challenges delivering their customers' packages. In fact, they have multiple packages for me that were delivered to them as far back as the last week of November, which I am still yet to receive as of December 24, 2018.
I have received no packages since the start of December and I am not alone in this hell. Their last update sent by email was on December 20, 2018, advising their customers that unless they received an invoice, they should not show up at the office, as packages take two to three days to be sorted once they arrive in the island.
This was five days ago, and since I would have liked to have received my stuff before Christmas, I ventured to their offices on Hagley Park Road (another hell in itself) only to find 26 other poor souls waiting outside the building.
At first I thought that the office was crowded and they were letting people enter in batches. No, no, no. Their offices were closed.
This was at 11:30 a.m. on Christmas Eve and these people did not even have the courtesy of advising their customers that they were going to be closed. This was clearly a closure born of incompetence, and so they will reopen whenever they feel like it and their customers will still have the pleasure of paying for these packages six weeks after they have been in the possession of MD Couriers.
I left their office and I will collect my stuff whenever they reopen, and that will end my relationship with these people. This situation occurred last year Christmas as well, and I did not receive my stuff until January of this year.
When they go out of business (which they inevitably will), they will blame the Jamaican economy and Jamaican people and whoever else and they will still fail to see that it is their own incompetence and disrespect why we took our business elsewhere.
FORMER CUSTOMER