Running in circles with FLOW

THE EDITOR, Sir:

I have been without my cable service since September 24. I have made numerous calls to the service provider FLOW regarding this issue but to date the problem has not been resolved. I visited their Carlton Crescent office earlier in the week. After waiting for two hours, I was told by the customer service representative that all she could do was to send an email to the respective department regarding the issue. The problem exists on the main box and it can only be fixed by the maintenance team, and she was unable to advise when the team would get around to addressing the problem.

I asked to speak with the manager for that department. I was advised that they are not at that location so she is unable to give me that information. I then asked to speak with the customer service manager and was told she was not available.

I can only assume this maintenance team operates autonomously, and does not report to anyone, since I am unable to get my cable restored despite the numerous calls made to FLOW and having the issue logged on each occasion.

I am fed up.

J.M.