Companies Office introduces e-ticketing

The Companies Office of Jamaica (COJ) has introduced an e-ticketing system to better facilitate compliance and address long wait times at its Kingston and St Andrew office.

The feature, set for launch on March 25, is aimed at enhancing convenience and efficiency for customers requiring flexibility and experiencing time constraints in conducting their business. According to a media release, customers will be able to access the platform via https://eticket.orcjamaica.com/#/queues from 8:30 a.m. to 3 p.m. daily.

Upon registration, customers will receive a virtual ticket and will be able to see their position in the queue, as well as being notified via SMS messages when their ticket number is called, and again once the transaction is completed.

“The implementation of e-ticketing aligns with COJ’s ongoing efforts to leverage technology to improve service delivery and customer satisfaction. By harnessing digital solutions, we aim to modernise our operations and optimise the client experience, ultimately contributing to Jamaica’s economic growth and prosperity,” Companies Office’s CEO Shellie Leon said.

The office further announced a special one-day Saturday opening on March 23 from 9 a.m. to 2 p.m., which will be by appointment only. It will offer customers an additional opportunity to register, renew or close their business names, as well as file annual returns and other company documents. Customers wishing to make a request for an appointment must send an email to smithsobahcs@orcjamaica.com by 4 p.m. on Thursday, March 21.

Leon noted that “these measures are among a suite of initiatives that the agency will embark on to address the growing demands of our customers, facilitate ease in voluntary compliance, and provide increased accessibility for our diverse and dynamic customer base. We are taking a consultative approach and remain committed to providing accessible and streamlined services to support the business community. Further, it is the mandate of the COJ to support the Business Environment Reform Agenda and to assist in the building of better businesses that have adequate, accurate and up-to-date information on file”.

In February, the agency facilitated a special key stakeholder meeting to identify ways to improve its services, and there are plans to host additional meetings islandwide.