Some JPS customers to receive 40 per cent reprieve on estimated bills – OUR

The Office of Utilities Regulation (OUR) is reporting that customers receiving estimated bills from the Jamaica Public Service Company Limited (JPS) will get a 40 percent reprieve as it has approved a mechanism for calculating these bills following Hurricane Beryl.

The decision follows a July 22 meeting between the OUR and JPS after the latter notified the public about issuing estimated bills to some customers due to its inability to access meters in some areas, especially those badly damaged by Beryl.

JPS advised that for the billing cycle, which commenced on July 8 and as at July 22, 485,000 bills were issued, of which 122,000 customers were billed based on estimated consumption.

A further 226,000 were yet to be issued of which 56,000 were to be billed on estimated consumption.

“Even though JPS is authorised to issue estimated bills, it must be recognised that this arrangement was constructed for normal conditions. Under circumstances where many communities have had no power for the majority of the billing period and are already feeling the financial fallout with the restoration of their homes and livelihoods, it cannot be fair for them to be asked to pay for more than what they consume,” said OUR Director-General, Ansord Hewitt.

Following inquiries with JPS about customer impact and available alternatives to soften the billing impact of consumers, the OUR says it agreed to a waiver of the mechanism for calculating estimated bills, specifically for customers impacted by extended outages.

The objective, it says, is to lessen the impact on persons who could bear an increased financial burden if the prescribed regulatory methodology was used.

It points out that approval of a 0.6 factor to the consumption estimate based on the last three actual readings to determine the net consumption, would mean a 40% reduction on the average for customers.

These customers would be billed at 0.6 (60%) of what JPS estimated.

For customers with smart meters who were not already billed, the OUR also granted approval for JPS to use the last recorded reading.

JPS is required to indicate to the OUR how it will deal with those customers who already received estimated bills in July as they should also benefit from similar treatment.

Turning to the other discretionary measures for customers, the Director-General took note of and commended JPS' announcement to relax its collections and Disconnection processes; JPS is to facilitate flexible payment arrangements for customers who need extensions on their due dates;  JPS to make further provision for customers who have not had electricity since  July 3 and would not consequently benefit from the 20% discount.

Regarding the telecoms providers, as at July 29 Digicel has restored service to 96 per cent of its mobile customers and 98 per cent of fixed services

For Flow, 92 per cent of mobile customers have been restored along with 91% of home service.

Additionally, Flow has advised that it will go against the provisions of its Standard Terms and Conditions to offer, among other things: a one-time rebate to customers' accounts whose fixed services have been interrupted for more than 72 hours; and an extra allowance of 5GB for one month to its post-paid mobile customer. This will be rolled out in August.

Digicel has also advised OUR of the relief measures it has implemented for its customers, which include: no payment for lost days of service for its prepaid and post-paid customers who were unable to connect to its network since Hurricane Beryl; Prepaid customers being given a bundle consisting of 1 gigabyte of data and 30 local minutes, which will remain available throughout July.

However, special accommodations are in place for customers in areas where service is not restored in July; the suspension of late fees on bills due for payment on  July 27 for its post-paid customers.

This is in addition to the aforementioned rebate on lost days of service.

The OUR says it welcomes these moves and continues to exercise its regulatory functions to ensure that the utilities restore services within the timelines to which they committed.

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