Computer glitches disrupt US classes as schools return online

HOUSTON (AP) — Students across the United States ran into computer glitches Tuesday as they began the school year with online instruction at home because of the coronavirus, adding to the list of problems that have thrust many a harried parent into the role of teacher’s aide and tech support person.

The online learning platform Blackboard, which provides technology for 70 of the nation’s 100 biggest districts and serves more than 20 million US students from kindergarten through 12th grade, reported that websites were failing to load or were loading slowly, and users were unable to register on the first day of school.

Three of Texas’ largest districts — Houston, Dallas and Fort Worth — were hit with technical problems, as were school systems in places such as Idaho and Kansas.

A ransomware attack forced schools in Hartford, Connecticut, to postpone Tuesday’s start of virtual and in-person classes.

Elsewhere across the country, Seattle’s system crashed last week. An online learning program used in Alabama and other places recently went down.

And North Carolina’s platform crashed on the first day of classes last month.

Amanda Mills’ 8-year-old son, Rowan, woke up excited to start his first day of third grade, even though it was online through Idaho’s largest school district, based in the town of Meridian, just outside Boise.

But they ran into trouble even after practising logging in smoothly on Monday.

“Whatever happens, we’ll figure it out and we’ll make it work however we can, and rely on the patience of those teachers who are up against their own obstacles,” Mills said. “It’s a weird, wild world right now.”

Summer break gave school districts time to iron out kinks that cropped up when the virus forced them to switch to online classes in the spring.

But the new school year already has been plagued by some of the same problems, with no end in sight to the outbreak that has infected more than 6.3 million people and killed 189,000 in the US.

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