... Is this customer service?

THE EDITOR, Madam:

I just read the response from Ms Coke (Director Customer Experience & Contact Centre) to a letter in The Gleaner from a customer about Flow issues. I have a home in Mandeville but reside in the United States. A few of our neighbours and I were without Flow’s services: phone, internet and cable for more than two months in March of this year before services were restored. I was told that we had to still pay our bill despite the lack of service (ticket numbers #553241767 and #7774065). Is this customer service?

Your company said that I and other customers would be reimbursed in the future. What is the timetable and why was this so? Is this any way to treat your valued customers?

Please look into this on behalf of all customers involved as well as myself.

GAIRY HALL, MD