Criminal Records Office now digital

As the Jamaica Constabulary Force (JCF) continues its robust transformation process, one of its major services to the public is being overhauled to improve efficiency and customer satisfaction.

The Criminal Records Office (CRO), which produces police records and other products for a variety of purposes, and which began digitising parts of its processes and adding new locations for the pickup of completed records, will be expanding its Police Certificate Application Management System to its subsites at Summit, St James; Pompano Bay, St Mary; and May Pen, Clarendon.

“The first major change sees the process of setting an appointment moving online. After paying the requisite fee at the Tax Administration Jamaica office, persons must now visit the JCF website, www.jcf.gov.jm, to set an appointment,” the JCF said.

“The online process requires a digital photograph, pictures of the TAJ receipt, and pictures of a valid government-issued ID.”

After completing the online application process, persons will receive an email with instructions on the next steps to take. Persons will be required to print the application form in colour and take it, along with the photo that was uploaded to the website, on the day of their appointment.

The JCF said manual appointments have been discontinued.

Persons who made a manual application and were given a date beyond Monday, March 25, 2024, will have to re-apply online to schedule their appointment and receive a new date and time.

“Completed police records must be collected at the various fingerprinting subsites (Summit, St James; Pompano Bay, St Mary; and May Pen, Clarendon) at the appropriate times,” the JCF said.

“Applicants who are fingerprinted in Kingston will collect completed records at the Police Officers’ Club, Kingston 10, between 9 a.m. and 2 p.m. No collections will be done at the downtown office.”

To support the public during the period of transition, the JCF has set up helplines. For assistance, persons may call:

• CRO Headquarters on Duke Street, Kingston, at 876-922-0125 or 876-922-3221

• Summit, St James, at 876-224-1012

• Pompano Bay, St Mary, at 876-975-5066 or 876-833-5904

• May Pen, Clarendon, at 876-224-1014 or 876-986-1491.

Persons may also use the online chat feature for help.

“The Jamaica Constabulary Force encourages persons to make use of these avenues as we work to improve the services for the benefit of all,” the force said.

For more information on the process, members of the public can follow the JCF social media pages, @JamaicaConstabularyForce on Facebook and Instagram and @JamaicaConstab on Twitter.