Jennifer McDonald (right), CEO, Passport, Immigration and Citizenship Agency, receives the Cabinet Secretary's Award for the Most Improved Customer Service Entity from Cabinet Secretary, Ambassador Douglas Saunders. The awards ceremony of the Public Sector Customer Service Competition 2010-2011 was held Wednesday at The Wyndham hotel. The Public Sector Customer Service Competition awards programme is organised by the Public Sector Modernisation Division of the Cabinet Office and was established to encourage better customer service in the public sector. - Contributed
