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JPS at breakfast

Published:Friday | May 10, 2013 | 12:00 AM
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It's all smiles for from left: JPS's Kirsten Pedersden, customer care manager, St Ann; Kenyatta Campbell, parish manager, Westmoreland and Antoinette Burton-Steer, parish manager, Hanover; at their Region West Media Appreciation Breakfast at The Pelican in Montego Bay Tuesday morning. - Photos by Janet Silvera
A light banter between from left: JPS's T'Shura Gibbs, parish manager, St James; Blaine Jarrett, region director, west; Vivia Cunningham, customer care manager, St James and Rudolph Forsythe, regional manager support and services at the Region West Media Appreciation Breakfast.
Kathi Cooke region manager, e-Stores (centre) shares her infectious smiles with colleagues Ruben Thomas Bogue plant manager and Hugh Garvey, transmission and distribution manager, west at their Region West Media Appreciation Breakfast.
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Janet Silvera, Senior Gleaner Writer

WESTERN BUREAU:

Combining solid experience with a new breed of customer care representatives, the Jamaica Public Service Company gathered with media practitioners from Western Jamaica and St Ann on Tuesday, at Montego Bay's most popular restaurant- The Pelican.

Tagged, the 'Region West Media appreciation breakfast', the utility company succeeded in getting North Coast Time's Franklyn Knight out of his bed, to travel from the garden parish to the second city. A host of media practitioners defied their 10:00 am work schedule, to mingle with parish customer care manager, key account and e-Store managers, as well as the man task with changing the company's image in the west, Blaine Jarrett.

Yes, it's a new JPSCo, since the affable Kelly Tomlin touched down on Jamaican soil. Tomlin is bent on changing the image and perception of the company from that of 'uncaring' to personable-and her team have bought into the mandate.

"The regions were established to take service to our customers," explained Blaine, who is the regional director for region west.

With the power vested in them to turn around the company, community relations and expeditious service are major planks in the process.

janet.silvera@gleanerjm.com