For businesses, delivering quality customer service is a sine qua non for success. As long as the price is affordable and the quality of customer care as well as the goods and services are consistently pleasing to the consumer, they will continue...
Jamaica, in recent Organization of American States (OAS) and Inter-American Committee on Tourism (CITUR) meetings, has informed of the Government’s strategies and efforts to mitigate the negative impact of the pandemic on the tourism sector. This...
Every week, some hot political topic pushes back my preferred subject, namely amateur philosophy. For the two readers who’d take the trouble to wade through those ethereal journeys with me, rest assured we’ll soon return to the important questions...
Moral suasion with vaccines has suffered a most unfortunate accident and has crashed headlong into its own limitations. It is now lingering outside the gates of a mental hospital pleading to gain entrance. A more robust approach from the PM cannot...
“You need to control the testosterone levels in this meeting!” admonished my client’s project manager during a site meeting. This still resonates across the years as my most memorable architect’s moment in handling onsite construction where I was...
Referendums are pretty cool. Rather than waste everyone’s time debating the most controversial issues over and over and over again in hopes of one day reaching a consensus that sometimes doesn’t even exist, we can actually just ask the people what...
One of the best lines in Mario Puzo’s The Godfather comes from a meeting of the key leaders of the Mafia who were told by their unquestioned leader, the Capo Di Tutti Capi, “We are all honourable men here; we do not give each other assurances as...
It seems the combined Houses of Montague and Capulet are discombobulated, leading Juliet to leap to Romeo’s defence, blaming bureaucrats for eloping. Really? Seriously? Bureaucrats went against government policy? Sure. And I have a flat piece of...
On September 19, 2021, I explained to my 15-year-old daughter Amira-Jioni that that date was the Centennial of Paulo Freire (1921-1997). She had not heard about Freire before, so I explained that he was a master educator from Brazil who was born 33...
There is absolutely no evidence that the death penalty has an effect on crime. Rule of law and certainty of persecution are the true deterrents, not the severity or finality of its punishment. This was reiterated by the UN High Commissioner for...
Hunger in Latin America and the Caribbean increased by 14 million people in 2020. With this, the region lost all what it had achieved in 20 years of fighting this scourge. At the same time, the COVID-19 pandemic accelerated the overweight and...
There are many different explanations for what causes two people to become “strange bedfellows”. Some blame religion and even resurrection. A few point to misery as the major cause. Then there are many, like William Shakespeare, who are convinced...
That 2,300 phones being smuggled into Jamaican prisons were seized over the past year was the revelation given by the Ministry of National Security last month. It’s good to hear that the penal system was able to confiscate 2,300 phones. However, a...
It was just last Tuesday when she glimpsed outside her bedroom window and saw the car. And the three men. She lived way up in semi-rural St Andrew. It was not yet 8 a.m. The car was ‘parked’ near her gate and the bonnet was up and, strangely, none...
The PJ Patterson Centre for African-Caribbean Advocacy seized the opportunity on September 24 to remind the world of unfinished business as it relates to racial equity and justice, by hosting a webinar to commemorate the 20th anniversary of the...
“Believe it or not, the next 3-5 years will remind us that COVID-19 was the lightning before the thunder” – Parag Khanna and Karan Khemka For more than a decade now I have been hearing about the new world order. What is the new world order?...
Last month there was an article in The Gleaner headlined, ‘PM not ruling out Kartel as vax ambassador’. A number of high-status, powerful people in the society have voiced support for the idea, including the opposition People’s National Party (PNP...
On the eve of the parliamentary vote on the National Identification and Registration Act, 2021, it is an excellent time to pause and reflect on our journey to this point, as well as on what we have all learned along the way. As it has matured,...
There are many theories about how the world will end, but until recently none of them involved mass phobia. The widespread hesitancy, indeed, sometimes open hostility, to vaccination against the COVID-19 virus challenges the traditional models on...
The hot news is yet another ‘Karen’ has been cancelled. Why was Karen Cross expelled from PNP? Nobody knows for sure because that party – same one regularly seeking our votes so it can take charge of the public’s affairs – has flat out refused to...
The announcement by the president of Kenya, Uhuru Kenyatta, that his government has nominated the country’s energy minister, Monica Juma, for the post of Commonwealth secretary-general (SG), has reopened the contention surrounding ‘turns’ to hold...
The recent announcement that putschists in Mali who seized power in May are close to a deal with the notorious Russian Kremlin-linked group, Wagner, to bring in 1,000 mercenaries, has ruffled feathers in Paris. Amid much coverage of the 6000-strong...
Last week, three People’s National Party (PNP) members of parliament (MPs) who were lucky enough to hold on to their seats after the September 2020 blowout by the Jamaica Labour Party (JLP) were complaining about the action of the Jamaica Public...
Published:Saturday | September 25, 2021 | 12:09 AM
The abrupt resignation of the United States (US) Special Envoy to Haiti, Daniel Foote, came like a bolt of lightning from a clear blue sky. It was as unexpected as it was unprecedented. The public resignation and sharp responses from officials...
Published:Saturday | September 25, 2021 | 12:09 AM
Here we go again. Yet another auditor general report has exposed yet another instance of poor governance at yet another statutory agency, this time Nutrition Products Limited. Wait for it, then watch as opposition spokespersons wag fingers at...
