FLOW remedies with client rebate

THE EDITOR, Sir:

We write in response to the letter to the editor titled 'Improve service quality, FLOW', published in your newspaper on May 4, 2018.

We are happy to advise that the issue highlighted was resolved by our competent team on May 4. The relevant rebates were applied to Ms Claudia Campbell's account and she was contacted accordingly.

FLOW Jamaica extends sincere apologies to Ms Campbell, our valued customer, for any inconvenience that may have been caused by the delay in closing the matter.

At FLOW Jamaica, we continue to ensure that all issues are resolved within the shortest possible time.

SOPHIA MORGAN

Director, Customer Services