Readers’ reactions

Fraud expert wants banks, fincos to stop reimbursing smishing and phishing victims

“My mother don’t even know how to open her online account without our help. Ask her what smishing is and she’ll tell you it’s when you crush something till it soft. Punishing someone’s ignorance because you know better is ridiculous.”

– @dardgr8

“Fully agree.”

– @proofboss

“What?! Who is entertaining that idea?”

– @Kandismalling

“No QR codes? Stares in Lynk.”

– @Bertitude

“If the banks want to go fully digital this is, unfortunately, part of the cost. There is a great deal banks can do to greatly reduce these risks, but that costs, too. Seems like a way of reaping the benefits while passing the responsibility and costs to someone else.”

– @plasticswede

“This is a very unfortunate statement Dane!”

– @tracieannv

“Remember the blind folks, though.”

– @SigmaCaptain

“Is this your expert advice? Then your line of expertise is common, but not welcomed. You need to expertly educate customers, so as to limit the incident of phishing, etc.”

– @frank_peart

“While I get that this is a harsh stance to take, I understand why, especially with their ‘no-click-no-link’ policy, people shouldn’t be expecting any links from the official email. Also shows people don’t really know the difference between phishing and skimmed cards in the QTs.”

– @_rushlaw

“What are you really saying? Fi real! Go back and sit down, and put on your thinking cap and come again yaa man!”

– @DesreneGrandis3

“Yes, it’s the customers’ fault that cybercriminals target them. Let’s get tough with customers, not criminals. Isn’t this why banks have insurance?”

– @portiegal

“Have the banks done enough to properly educate the public? Do they have ongoing campaigns to sensitise personnel, including the elderly, on the dangers of same? Crazy, because if they aren’t doing either of those, why would you want to blame those who are ignorant?”

– @aneikaangus

“Why do such a cruel act? Create online short courses about fraud, etc, while they wait the 90 days for the refund if you’re actually trying to teach a lesson.”

– @___pg21

Readers’ reactions sourced from The Gleaner’s Twitter page. Compiled by Khanique McDaniel.

“I’d bet money that majority of the customers who suffer from this don’t fall in a demographic that is particularly tech literate.” – @ltrl_livi

Hell of a hot take my dude when the customer has the option of taking their business elsewhere. – @Reemy1_2

“While I understand the importance of cybersecurity education, it’s crucial to strike a balance between teaching & supporting customers.” – @MacLanceIam

“So keeping the money under the mattress might be the same after all.” – @Genralcerfiket

“I know he must be joking.” – @stuartsmellie

“This is a slap in the face, really.” – @_sadiesmiles

Readers’ reactions sourced from The Gleaner’s Twitter page. Compiled by Khanique McDaniel.