Former NCB employee running pillar to post to recover funds

THE EDITOR, Madam:

I visited the National Commercial Bank Knutsford (NCB) Boulevard branch on September 11 morning to renew my token and password. Upon accessing my account at the branch, I found that my balance was a little over $1,300 when it should have been over $91,000. My last transaction was a deposit of $50,000 in August; the depletion of funds in the account was a result of a fraudulent transfer of $90,000.

I was advised by the account associate, that the money was transferred via Elink and was told to change my username and email address, which I did. Moreover, I was also given a new debit card. The account associate compiled a report of the fraud and informed that that the Fraud Unit would contact me within 30 working days.

No one contacted me, I called the NCB customer service on October 26, and was informed that the Fraud Unit was still conducting its investigations.

I visited the bank again on November 1, and spoke with the manager, who gave the same update. I told the manager that I would return in December.

On November 8, a member of the Fraud Unit advised me to report the matter to the Fraud Squad in downtown Kingston, which I did the next day.

On my last visit to NCB on December 4, I was told that their investigation revealed that I clicked on a phishing link which gave this fraudster access to my account and as such they are not liable. I categorically denied this as at the time of the said illegal transfer my account was inactive and my token was not working.

I am disappointed, both as a former NCB employee and an account holder, on the treatment given by the bank. Would I have to take a legal route to get this issue resolved?

LINTON HESLOP

michaelheslop192@yahoo.

com